LEGAL REFERENCE

Your Privacy at qqmersi — Clear, Secure and Straightforward

We've built qqmersi around one principle: your account, your data and your payment details stay protected. This privacy policy explains exactly how we collect, store and use your...

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qqmersi Your Privacy at qqmersi — Clear, Secure and Straightforward

What We Collect and Why

When you open an account with qqmersi, we collect information needed to verify your identity, process your transactions and keep your account secure. This includes your name, email, phone number, address and payment details. We use this data to comply with Indonesian regulations, prevent fraud and deliver the lobby experience you expect. Your information is encrypted and stored on secure servers. We

never sell your data to third parties. When you make payments via DANA, OVO, GoPay or QRIS, those transactions are handled by trusted payment partners; we retain only the confirmation records needed for your account history and tax compliance in supported regions.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

SUPPORT

Questions About Your Privacy?

Privacy Email Contact our data protection team directly at [email protected]...
Account Settings Update your profile, communication preferences and data sharing...
Support Centre Browse our FAQ and support articles for common...
WHY THIS PLATFORM

Trust Signals Behind Our Privacy Commitments

Encryption Standard

All data transmitted to and from qqmersi uses TLS 1.2+ encryption. Your payment card details and sensitive information are never stored in plain text on our servers.

Compliance Framework

We follow Indonesian data protection principles and regional payment regulations. Our privacy framework is reviewed annually by independent third-party auditors.

Payment Partner Vetting

DANA, OVO, GoPay and QRIS partners are verified and certified. We share only transaction IDs and account identifiers needed for settlement and reconciliation.

Cookie Transparency

We use minimal cookies for login, fraud detection and preference storage. Marketing cookies require your explicit consent. You can disable them anytime in settings.

Data Retention Policy

Your account data is retained for the duration of your membership plus seven years to comply with accounting and tax requirements in supported regions.

Breach Response Protocol

If unauthorized access is detected, we notify affected users within 48 hours and cooperate fully with Indonesian regulatory authorities.

How Our Privacy Policy Stacks Up

Data Minimization
We collect only the information legally required to verify identity and process payments. No unnecessary profile fields or behavioral tracking without consent.
Third-Party Sharing
We do not sell, rent or share your personal data. Payment providers see only transaction data; marketing partners see only anonymized, aggregated insights.
User Control
You can download, amend or delete your personal information anytime. Export your account data in standard formats or request full removal where permitted by law.
Transparency Reports
We publish annual transparency reports showing data requests from authorities. We object to overly broad demands and notify users where legally permitted.
Children's Data
qqmersi is only for users aged 18 and above. We do not knowingly collect data from children and remove any accounts found in violation of this policy.
Cross-Border Transfers
If your data moves outside Indonesia, it is subject to equivalent or stronger protections. We use approved Standard Contractual Clauses for any international transfers.
Policy Updates
Changes to this privacy policy are posted here with a clear effective date. Material changes trigger email notification to all active account holders.
QUICK SIGNAL

What Defines Our Privacy Approach

Account Verification We verify your identity once during signup using government-issued documents...
Secure Lobby Access Login credentials are hashed using industry-standard algorithms. Two-factor authentication is...
Payment Tokenization Your DANA, OVO, GoPay and QRIS details are tokenized—converted into...
Session Privacy Your play sessions are private. We log only session start...
Audit Trail Every withdrawal, deposit and account change creates a timestamped log...
Notification Control Choose what emails, SMS and push notifications you receive. Promotional...

Privacy Policy Frequently Asked

Indonesian gaming regulations require age and identity verification. We use your government ID once during signup, then securely store a hashed reference only. Your original document is deleted after verification completes, per our data minimization practice.

Account data is retained for the duration of your membership plus seven years to meet Indonesian tax and accounting regulations. After that period, your data is anonymized or securely deleted. You can request early deletion anytime, subject to legal holds.

Yes. Log in to your account, navigate to Settings > Personal Data, and download a complete record in PDF or CSV format. This includes profile details, transaction history and all notes from support interactions. Export anytime, at no cost.

No. Your payment credentials are tokenized and stored only on our secure servers. Payment partners like DANA or OVO never see your qqmersi account details. We share only transaction IDs and anonymized settlement data needed for reconciliation.

We notify all affected users within 48 hours via email. We disclose what data was compromised, steps we're taking to secure it, and your rights under Indonesian data protection law. We also file mandatory reports with relevant authorities.

Yes. Submit a deletion request in Account Settings or email [email protected]. We delete all personal data within 30 days, except records required by law (tax, accounting, dispute resolution). Your gaming history remains anonymized for compliance.

No. Our cookies work only on qqmersi.com and are used for login, fraud detection and preference storage. We do not place tracking pixels on third-party sites. Marketing cookies require your explicit consent before activation.